Privacy Policy

RD Software and data privacy

RD Software is committed to protecting and respecting your privacy.
This privacy policy sets out the basis on which we will process any personal information that we may collect about you as a visitor to our website or premises or a contact at one of our customers or potential customers, suppliers or potential suppliers or other business partners or in any other cases where we specifically state that this policy will apply.
This privacy policy also sets out how we protect your privacy and your rights in respect of our use of your personal information.

What personal information do we collect from you?
We may collect and process the following personal information about you:

Personal information that you give us
This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete), giving us a business card (or similar) or corresponding with us by telephone, post, email or otherwise. It may include, for example, your name, address, email address and telephone number; information about your business relationship with RD Software; and information about your professional role, background and interests.

Personal information that our website and other systems collect about you
If you visit our website it will automatically collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as the pages on our site that you visit. This is used to monitor the performance of the website and improve the experience of visitors to the website. Our website may also download "cookies" to your device – this is described in our separate cookie policy.

If you interact with us through social media services, we may be able to access certain information about such interaction, such as whether you have interacted with us through multiple social networks. We make reasonable efforts to ensure that the social media providers have permission from you to allow us to access certain information about you. Please note that we are not responsible for the manner in which social media service providers handle your personal information that they may collect from you, as this is their responsibility. We encourage you to read the privacy policies and terms and conditions of your social media service providers to understand how they handle your personal information.

Our website may contain links to websites of third parties who are not affiliated to RD Software. If you access such third party websites by clicking on such links, we are not responsible for the way in which such third parties process your personal information that they collect.

If you exchange emails, telephone conversations or other electronic communications with our employees and other staff members, our information technology systems may record details of those conversations, sometimes including their content.

Some of our premises have closed circuit TV systems and other security and access management systems which may record you and certain information about your visit, for security and safety purposes.

We may also collect some information from other sources. For example if we have a business relationship with the organisation that you represent, your colleagues or other business contacts may give us information about you such as your contact details or details of your role in the relationship.

How will we use your personal information?
We may collect, store and use your personal information for the following purposes:

To operate, manage, develop and promote our business including our products and services and, in particular, our relationship with the organisation you represent - if any - and related transactions including, for example:
- marketing purposes (when we have either gathered prior opt-in consent and/or have a legitimate interest to send you communications which we believe to be relevant and of use to you)
- accounting and billing / payment purposes
- to operate, administer and improve our website and premises and other aspects of the way in which we conduct our operations
- to offer you the e-commerce services
- to provide you with services or information that you may have requested
- to keep you informed and updated on relevant products or services you may be interested in
- to enable you to take part in our online assessments and surveys

To comply with our legal and regulatory obligations

If the purpose is directly connected with an assigned purpose previously made known to you.

We may from time to time review your information held in our systems – including the contents of and other information related to your email and other communications with us – for compliance and business-protection purposes as described above. Your emails and other communications may also occasionally be accessed by persons other than the member of staff with whom they are exchanged for ordinary business management purposes (for example, where necessary when a staff member is out of the office or has left RD Software).

We will only process your personal information as necessary so that we can pursue the purposes described above and where we have a legal basis for such processing.

Where our lawful basis for processing is that such processing is necessary to pursue our legitimate interests, we will only process your personal information where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest. In exceptional circumstances we may also be required by law to disclose or otherwise process your personal information.

Disclosure of your personal information
We may disclose your personal information, where reasonably necessary for the various purposes set out above:

To your colleagues within the organisation that you represent

To service providers who host our web services or other information technology systems or otherwise hold or process your information on our behalf, under conditions of confidentiality and security required by law

Business partners, channel partners, service partner, agents, suppliers and sub-contractors for the performance of any contract we enter into with them or you

To a person who takes over our business and assets, or relevant parts of them

In exceptional circumstances: to competent regulatory, prosecuting and other governmental agencies, or litigation counterparties, in any country or territory, or where we are required by law to disclose.

How long do we keep your personal information?
We will delete your personal information when we no longer need such personal information, for instance where:

It is no longer necessary for us to retain your personal information to fulfil the purposes for which we had collected it

We believe that your personal information that we hold is inaccurate or in certain cases where you have informed us that you no longer consent to our processing of your personal information.

Sometimes, however there are legal or regulatory requirements which may require us to retain your personal information for a specified period, and in such cases we will retain your personal information for such specified period

We may need to retain your personal information for certain longer periods for product liability purposes or in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.

Note that we may retain some limited information about you even when we know that you have left the organisation that you represent, so that we can maintain a continuous relationship with you if and when we are in contact with you again, representing a different organisation.

What are your rights?
You have the following rights in relation to the personal information that we hold about you:

To access your personal information under relevant data protection law

To require any inaccurate personal information to be corrected or deleted

To object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances

To require us to delete your personal information in certain circumstances

To require us to restrict or block the processing of your personal information in certain circumstances (when processing is restricted, we can still store your personal information, but may not use it further)

To obtain from us your personal information

Where we are processing your personal information based on your consent to such processing, to withdraw your consent at any time.

If you wish to exercise any of these rights or have complaints about our processing of your personal information, please contact us as set out below.

Sensitive Information
We request you not send to or share with us any sensitive personal information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).

Automated Decision Making
We may use technology which tracks your use of our website and your interactions with us and which helps us to build a profile of your preferred products and information requests. If we do this, what this means for you is that you are more likely to receive offers and information that are tailored to your specific preferences, based on your previous profile activity.
If we use automated decision making in respect of any specific service or product and such automated decision making produces legal effects concerning data subjects or similarly significantly affects them, we will provide information required by applicable laws in respect of such automated decision making.

Contact us
If you have any questions, comments and requests regarding this privacy statement or our processing of personal information, please contact us.

Email: privacy@rdsoftware.it

RD Software S.r.l. Privacy - Via Pregnana, 32 - 20010 Cornaredo MI - Italy

Changes to this policy
We may update this Privacy Policy from time to time to adapt it to the regulatory updates.

Last update June 3, 2020

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